Frequently Asked Questions

Yes, if you are employed by the University of Virginia—whether full-time, part-time, wage, or temporary—or if you are an adult family member of a faculty or staff member, you are eligible for FEAP services.

Yes. If you work within the UVA system but are not directly employed by UVA, the organization you work for would provide your employee assistance program services rather than FEAP. 

To confirm whether your employer has a contract with FEAP to provide employee assistance services, check with your Human Resources department or management. They can provide information regarding the availability of EAP resources through FEAP for employees of your community agency or company.

No, FEAP's services are specifically for employees who are 18 years of age or older, as well as their adult family members. FEAP does not provide services for children.

While FEAP does not provide services for children and adolescents due to the brief nature of our services, FEAP consultants can assist employees by providing referral recommendations to appropriate services that specialize in helping children and adolescents.

Yes, FEAP ( Faculty & Employee Assistance Program) services are confidential.

FEAP ensures confidentiality by adhering to professional, internal, and governmental guidelines. We use a HIPAA-compliant database that is inaccessible to anyone in your organization or outside of FEAP. Interactions with FEAP are not recorded in an individual’s personnel file, ensuring privacy.

Exceptions to FEAP's commitment to confidentiality include situations involving imminent danger to oneself or others, cases of child abuse or neglect, or when a legitimate court order or subpoena requesting records is issued by a court of law.

During a counseling session, a FEAP consultant will review their commitment to confidentiality with the individual. They will explain the exceptional situations mentioned above and address any questions or concerns the individual may have regarding confidentiality. 

FEAP does this to ensure that individuals understand the limits of confidentiality and can feel confident in their interactions with FEAP.

FEAP strives to provide timely, confidential, and uninterrupted support to every client. Appointments are scheduled as quickly as possible and held in a private, professional setting. On extremely rare occasions, a scheduled appointment may need to be rescheduled or briefly interrupted if FEAP is called to respond to an institutional crisis or critical incident. In such cases, we will communicate with you promptly and work to reschedule as quickly as possible. We appreciate your understanding as we fulfill our broader mission to support the well-being, resilience, and healthy functioning of the UVA and Charlottesville community.

Yes, in-person appointments are available at two locations: 1932 Arlington Boulevard and UVA West Complex, 1300 Jefferson Park Avenue, Suite 1982.

Yes, FEAP services offer virtual appointments, which can be conducted via a HIPAA-compliant Zoom service or by telephone if preferred.

Yes, FEAP consultants are available to work with couples, including partners and spouses.

In many cases, FEAP appointments are treated similarly to medical appointments. However, whether employees are permitted to attend a FEAP appointment during their work hours may require confirmation from a manager or supervisor. Employees who are comfortable sharing FEAP involvement with their manager or supervisor can inquire about this option.

No, FEAP services are different from psychotherapy. FEAP offers short-term, solution-focused support to help employees and their adult family members manage concerns that may impact their work or overall wellbeing. We don’t diagnose or bill insurance, which means our services are accessible even if you don’t have a medical condition.

You can reach out to FEAP for both everyday challenges and more serious concerns. If a situation escalates to a crisis, our Crisis & Care Consultant is available to provide immediate support.

Because our focus is on wellbeing and workplace functioning, we assist with a wide range of issues—including parenting stress, financial or legal concerns, and relationship challenges—that may not require a mental health diagnosis.

Our team brings together clinical, coaching, and consultative expertise to help you address concerns early and, when appropriate, connect you with community providers for ongoing therapy or specialized care.

FEAP offers assessment, support, and referrals to treatment resources for individuals concerned about their own or a loved one's substance use. However, FEAP does not provide substance abuse treatment directly. Additionally, FEAP offers monthly check-in sessions for staff in recovery following treatment, aimed at providing workplace support.

Due to FEAP's focus on short-term and brief assessment and referrals, we are unable to offer the level of intervention typically required for court-mandated or appointed treatment. Nevertheless, a FEAP consultant is available to offer guidance and provide referrals to assist you in connecting with a professional who can offer the necessary level of intervention.

While FEAP does not provide the documents required to support FMLA, FEAP is willing to offer referral recommendations for health professionals who can provide this documentation. 

We do not provide such documentation as FEAP's services are short-term and temporary, and are not considered medical treatment necessary to substantiate FMLA/disability.

No. All of FEAP's services are provided at no cost to the employee.

No, employee assistance services through FEAP are provided free of charge as one of your employee benefits.