Frequently Asked Questions

Yes, if you are an employee of the University of Virginia (UVA) or an adult family member of a UVA employee, you are eligible for FEAP services.

Yes. If you work within the UVA system but are not directly employed by UVA, the organization you work for would provide your employment assistance program services rather than FEAP. 

To confirm whether your employer has a contract with FEAP to provide employee assistance services, check with your Human Resources department or management. They can provide information regarding the availability of EAP resources through FEAP for employees of your community agency or company.

No, FEAP's services are specifically for employees who are 18 years of age or older, as well as their adult family members. FEAP does not provide services for children.

While FEAP does not provide services for children and adolescents due to the brief nature of our services, FEAP consultants can assist employees by providing referral recommendations to appropriate services that specialize in helping children and adolescents.

If you’re a University of Virginia employee with Aetna insurance, you can access Brightline Services and Talkspace. 

Brightline Services offers virtual mental health support specifically tailored for children and teens, including therapy, psychiatry, mental health coaching, and resources for both kids/teens and caregivers. These services are exclusively available to families covered by Aetna through UVA, UVAHS, or UVA Wise.

UVA Health Plan members and their dependents can also access affordable virtual mental health and psychiatry services through Talkspace, which is covered by Aetna. You can obtain a quote by entering your plan member information on the Talkspace website.

Yes, FEAP ( Faculty & Employee Assistance Program) services are confidential.

FEAP ensures confidentiality by adhering to professional, internal, and governmental guidelines. We use a HIPAA-compliant database that is inaccessible to anyone in your organization or outside of FEAP. Interactions with FEAP are not recorded in an individual’s personnel file, ensuring privacy.

Exceptions to FEAP's commitment to confidentiality include situations involving imminent danger to oneself or others, cases of child abuse or neglect, or when a legitimate court order or subpoena requesting records is issued by a court of law.

During a counseling session, a FEAP consultant will review their commitment to confidentiality with the individual. They will explain the exceptional situations mentioned above and address any questions or concerns the individual may have regarding confidentiality. 

FEAP does this to ensure that individuals understand the limits of confidentiality and can feel confident in their interactions with FEAP.

Yes, in-person appointments are available at two locations: 350 Old Ivy Way and UVA West Complex, 1300 Jefferson Park Avenue, Suite 1982.

Yes, FEAP services offer virtual appointments, which can be conducted via a HIPAA-compliant Zoom service or by telephone if preferred.

Yes, FEAP consultants are available to work with couples, including partners and spouses.

In many cases, FEAP appointments are treated similarly to medical appointments. However, whether employees are permitted to attend a FEAP appointment during their work hours may require confirmation from a manager or supervisor. Employees who are comfortable sharing FEAP involvement with their manager or supervisor can inquire about this option.

FEAP offers assessment, support, and referrals to treatment resources for individuals concerned about their own or a loved one's substance use. However, FEAP does not provide substance abuse treatment directly. Additionally, FEAP offers monthly check-in sessions for staff in recovery following treatment, aimed at providing workplace support.

Due to FEAP's focus on short-term and brief assessment and referrals, we are unable to offer the level of intervention typically required for court-mandated or appointed treatment. Nevertheless, a FEAP consultant is available to offer guidance and provide referrals to assist you in connecting with a professional who can offer the necessary level of intervention.

While FEAP does not provide the documents required to support FMLA, FEAP is willing to offer referral recommendations for health professionals who can provide this documentation. 

We do not provide such documentation as FEAP's services are short-term and temporary, and are not considered medical treatment necessary to substantiate FMLA/disability.

No. All of FEAP's services are provided at no cost to the employee.

No, employee assistance services through FEAP are provided free of charge as one of your employee benefits.