FEAP's Commitment to Confidentiality

FEAP confidentiality commitment seal

FEAP has operated as a trusted confidential resource for nearly 30 years and respects that confidentiality is critical to the service we provide.

Professional, internal, and governmental guidelines ensure we handle information shared with us appropriately. Your interaction with FEAP is not part of your personnel file. We have a separate, HIPAA-compliant database that is not accessible to anyone in your organization outside of FEAP. This means your information is not available to your supervisor, management, Human Resources, your family, or other employees.

The only exceptions to FEAP's commitment to maintaining confidentiality are in situations where:

If you are imminently in danger of harming yourself or others
Child or elder abuse or neglect are present
A court of law issues a legitimate court order or subpoena requesting your records

When you begin a counseling session with FEAP, we will cover our commitment to confidentiality, explain the situations listed above, and answer any questions you have.

FEAP is here to create a safe space where you can get the help you need with life’s challenges. If you have questions about confidentiality, we invite you to contact us!

Confidentiality FAQs

Does FEAP follow HIPAA requirements?

While FEAP does not provide medical services, FEAP follows Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines in our handing of protected health information.
Where is information about my contact with FEAP recorded?

All records are documented in a proprietary database, accessible only to FEAP. These records are not connected to UVAHS or any other medical records platform.
What if I’d like FEAP to share information about my session with a health care provider, work supervisor or family member?

With the exception of circumstances of imminent risk of harm to a client or other individual, FEAP must obtain the individual’s consent prior to disclosing information about attendance or content of a session.
What if my manager or family member inquires about my engagement in FEAP services?

FEAP will not confirm or deny an employee’s contact with FEAP without written permission from the employee.

Managers/supervisors are encouraged to refer employees to FEAP; however, FEAP will not provide information to a manager about a referred employee without the employee’s written permission to do so.
If I request a virtual appointment, what platform is used?

For virtual appointments, FEAP uses HIPAA compliant Zoom.

FEAP's Commitment to Confidentiality

Confidentiality FAQs

Does FEAP follow HIPAA requirements?

Where is information about my contact with FEAP recorded?

What if I’d like FEAP to share information about my session with a health care provider, work supervisor or family member?

What if my manager or family member inquires about my engagement in FEAP services?

If I request a virtual appointment, what platform is used?