Critical Incidents

FEAP has been experiencing intermittent issues with voicemail.

If your phone call to FEAP is not answered by one of our staff members, please contact us by email ( or use our forms to Contact Us or Request an Appointment. If you called FEAP recently and did not receive a response, please reach out to us again.

If you need assistance with an urgent matter, please contact the FEAP Crisis Care Coordinator at 434.995.8305 during business hours, or 434.924.0000 outside of business hours.

Critical Incidents

A critical incident is defined as any event that has the power to overwhelm usually effective coping mechanisms.

Examples are the death of a coworker, suicide, traumatic workplace incident, severe or cumulative workplace stress or workplace or community disaster.

The goal of FEAP is to enhance and support the resilience of the organization and its employees and facilitate return to work and productivity. Many studies have shown that the primary factor in resilience is having caring and supportive family relationships and a supportive and responsive workplace.


  • Management consultation to assess and plan as well as provide guidance
  • Assistance with management briefing meetings to provide factual information to staff
  • Resiliency group sessions
  • 1:1 sessions with staff
  • Outreach
  • Referrals
  • Follow-up
  • Provision of written materials to aid recovery and provide information about available resources