This is a practice session for an upcoming webinar on this topic. It is not eligible for Hoos Well rewards.

  • This is a practice webinar for a monthly series of live webinars and in-person seminars that FEAP and Hoos Well will offer, beginning in February 2020. Please register only if you can provide feedback on the process and your experience.
  • Your participation will help us refine the participant experience– including the registration process, your experience during the Zoom webinar, and your evaluation of it afterwards.
  • We are also testing the Eventbrite platform for use in managing registration for future, in-person seminars. There will be no in-person seminar option for this practice webinar; clicking the “Register for the seminar” button above will direct you to register in Eventbrite, and also to register via Zoom.
  • After registering via Zoom, you will receive a confirmation email containing information about joining the webinar.
  • Please send your questions or feedback about the process to

Learn how to prepare yourself for challenging conversations and how to repair with others when things go awry.

Want to learn helpful strategies that will allow you to recognize what is happening within you and between yourself and others in challenging interactions? In this interactive session, participants will increase their knowledge and understanding of how to lay the groundwork for productive and successful interactions with others, and strategies for engaging in and maintaining productive dialogue.

Learning Objectives:

  1. Participants will learn and understand the four skills needed for effective communication.
  2. Participants will learn strategies for practicing each of these four skills.
  3. Participants will identify their own internal default style when under stress, and ways to work with it.
  4. Participants will learn strategies for establishing healthy and productive dialogue, as well as ways to get back on track when things go awry.

About the Presenter

Monica Maughlin is a licensed professional counselor with more than 20 years of experience in the behavioral health field, working with children, adolescents, couples, families and adults. Prior to her arrival at FEAP she worked as a provider and director in community based mental health services and private practice. Her work over the years with individuals and families includes a focus on building healthy communication and interactional patterns.