Confidentiality in FEAP – What does this mean?


Confidentiality is critical to the success of the EAP counseling relationship. Information concerning your use of FEAP is not in any medical or personnel record. Records are kept in FEAP and protected according to confidentiality protocols. We do not interact with or document in EPIC.

Your FEAP record is kept confidential and the information is protected by state and federal law. It is not available to your supervisor, management, HR, your family or other employees. The consultant will not discuss your use of the FEAP program with anyone outside of FEAP without your written release of information. A release of information can be specific or general and what is shared is up to you except for the situations outlined below:

  • If you are in danger of harming yourself or others
  • If there is evidence of child or elder abuse, neglect or exploitation
  • If a court of law issues a legitimate court order or subpoena requesting your records

Clients under age 18 – Virginia law allows parents to obtain information and/or records related to treatment.

At or before your first FEAP visit, you will be given intake forms which include the following:

  • Demographics sheet
  • Brief safety questionnaire
  • A Client Information and Follow-up form which allows us to contact you for follow-up in a manner which you determine best maintains your confidentiality

Questions about these regulations or situations?

We want you to fully understand that we respect your right to privacy at all times.